| Problem | 
    Suggested 
      solution | 
| Display 
      shows noise but no signals | 
    Check audio and RF 
      cabling. Make sure the correct sound card and driver are selected in the SDR app.  | 
| There 
      are two sets of signals that move in opposite directions as I tune, ie. 
      there is no image rejection. | 
    Check that you are getting audio from both I 
      & Q channels. Check sound card settings Check cabling Read the section titled Eliminating Images for a more detailed explanation of the causes and cures of images.  | 
| The 
      audio in the SDR app drops out frequently | 
    Increase audio buffer size to 2048 or 
      4096. Read the excellent paper Vista Tuning for LP-PAN.pdf written by Dave, W8FGU. It is useful for all Windows versions. Increase the latency setting in the SDR app's audio setup.  | 
| When 
      I start PowerSDR, the audio “motorboats”. | 
    Increase the latency setting in the SDR app's 
      audio setup. Recommended settings are 2-10ms for ASIO driver, and 25ms or 
      more for MME driver. | 
| There 
      is a “hump” or “hole” in the noise floor near the center of the 
      display. | 
    Check your cabling for a loose 
      connection Check the Bal/Unbal switch on the back of LP-PAN Check the "ground lift" jumpers in LP-PAN Check the ground lift jumpers on your sound card (they should both be in lift position for E-MU 0202/0204) Check for power supply ground differences between radio and LP-PAN. Could be the result of using non recommended sound card Could be an anomaly of the rig's IF output (poor filter matching in older Kenwood, for instance).  | 
| The 
      signal's frequency in the display does not match the rig 
      frequency. | 
    Perform the IF Frequency offset adjustments in 
      SDR app per the procedure in it's Calibration section. Make sure your 
      settings match the pictures, except for the Global Offset which will vary 
      from rig to rig. Adjust Global Offset to sync the display with your 
      rig. | 
| I 
      don’t see my sound card listed under the available sound cards in the 
      Audio Input / Output selector. | 
    Check that your sound card is properly
       installed. You can do this in Device Manager. It is wise not to make your LP-PAN sound card the Windows default. Update your sound card’s driver to the latest available from the manufacturer’s website. If your sound card is USB, it is usually recommended to use a USB 2.0 port. Use of a USB router for a sound card is not recommended. Try all available drivers in the Drivers selection box for your SDR app. ASIO is the preferred driver if available, followed by MME.  | 
| E-MU 
      Sound card will only work at 48 kHz. | 
    Make sure your USB ports are 2.0. The E-MU
       0202/0204 defaults to 48 kHz with USB 1.1 ports. Turn off E-MU and turn
       it back on. Use E-MU control panel to set a new sampling 
      rate. | 
| I 
      can’t get the rig to go to VHF bands when connected to 
      PowerSDR. | 
    Go to IF Frequencies tab in your SDR's
       applicable Setup page and set Frequency Limits Max to the highest
       frequency you use. | 
| I 
      can’t connect to my rig. | 
    Make sure that “SDR-1000” is selected as the 
      radio model in the Setup>General>Hardware Config tab if you're using 
      PowerSDR/IF.  Make sure you have the correct rig type, com port and baud rate set in the Rig Connection tab for your SDR app. Make sure that the baud rate in the rig is set to match the baud rate set in the SDR app. Make sure that no other program is connected to your rig. Make sure that you didn’t accidentally set up the PowerSDR/IF CAT interface for the same com port as your rig if using PowerSDR/IF. If you're using a USB-to-serial adapter, make sure that Windows hasn't changed the port number. ALso, make sure you have the latest driver to match your OS. Make sure that the SDR app hasn't reverted to COM1 because your rig was off or LP-Bridge / LPB2 wasn't running when it was supposed to be.  | 
| Rig 
      connection is erratic. | 
    Make sure that polling isn't set too low. It 
      should be in the 200-500ms range. If you are using a USB-to-serial
       adapter, make sure you have the correct driver. In general, adapters with 
      FTDI chipsets are preferable to ones with Prolific 
      chipsets. | 
Many
 of the problems associated with the software have to do with wrong or corrupt 
entries in the database files for PowerSDR/IF or NaP3. To understand how to 
address problems and correct them, it helps to know what files are created when 
the programs are installed, and where they are
 stored.
NaP3
The main installation folder 
can be found in this folder…
C:\Program
 Files\NaP3
The files in the folder include 
the program (NaP3.exe), a help file and supporting files. Because of the UAC 
user account rules in Vista / Windows 7, NaP3 does not save the database files 
for preferences and settings in this folder, but rather in one of the following 
AppData (or Application Data) folders…
The
 folder contains a preferences file, called NaP3.xml. This file contains all the 
settings from the SETUP section of the program, and other parameters such as
 WBIR seed values, band stack data, etc. Another file called wisdom is also 
stored here. This file is created when you first start NaP3 and it calculates 
the forward and reverse FFTs. 
The files can 
be found in the following paths based on your OS, 
substituting
 your user name for the name Larry ...
XP
C:\Documents and
 Settings\Larry\Application 
Data\NaP3\NaP3.xml
Vista & 
Win7
C:\Users\Larry\AppData\Roaming\NaP3\NaP3.xml
With 
Vista and Windows 7 you can also enter the following shorthand
 in Windows Explorer,  %username%\AppData\Roaming\NaP3
 to quickly navigate to the file. This shortcut should be entered exactly as 
typed here. 
It 
is probably smart to create a shortcut to the appropriate folder for your OS, so 
that you can easily navigate to these folders in the event that your settings 
become damaged. It also makes sense to save a backup of the two database files
 to another folder somewhere. 
If 
it becomes necessary to start over, here is the procedure I would use to 
uninstall / reinstall NaP3…
Uninstall 
all versions of NaP3 on your computer using “Add / Remove Programs” or “Programs 
and Features” in the Control Panels folder. The one to use depends on your OS. I 
would also delete the NaP3 installation folders in Program Files after 
uninstalling, and remove the NaP3 folder in the AppData folder. This removes the 
database files where NaP3 stores your user preferences and settings. The exact 
path will depend on your OS and whether you chose "Just Me" or "Everyone" when
 installing NaP3. If you chose "Everyone", and log in with more than one 
username, you will have to delete the AppData database files for each user, or 
for "All Users". We recommend using the "Just Me" option.
You will need to substitute your username for 
"Larry" in the examples. Once you have removed all the NaP3 remnants, NaP3 
should install as though it was on a virgin computer. You will need to re-enter 
all your settings unless you have previously saved a backup of the 
files.
Support is also available directly from TelePost through at n8lp@telepostinc.com anytime or telephone at 734-455-3716 during normal business hours. There is also a Yahoo User Group at http://groups.yahoo.com/group/LP-PAN/ with a large number of helpful users.